Changes & Returns

At Nexia, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy.

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1. Conditions for Return

• You can request a return within 60 days of receiving the product.
• The item must be in its original condition, unused, and in the original packaging.
• Items damaged due to misuse will not be accepted for return.

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2. Return Process

Contact Us: To request a return, please complete our Changes & Returns Form to initiate your request. Be sure to include your order number and the reason for the return.

Authorization: After submitting the form, our team will review your request and provide further instructions on how to proceed.

Shipping the Product: The customer is responsible for return shipping costs unless the return is due to a defect or an error in the order.

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3. Refunds

• Once the returned item is received and inspected, we will process your refund within 10 business days.
• The amount will be refunded via the original payment method used at the time of purchase.

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4. Non-Refundable Items

• Items on sale or customized products are not eligible for refunds unless they are defective.

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5. Exchanges

• We only exchange items in the case of defects or errors. Contact us to initiate the exchange process.

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6. Contact

For any questions, please email us at contact@nexiaeyewear.com.