Terms of service

1. Overview

This website is operated by Nexia. The terms “we”, “us”, and “our” refer to Nexia. We offer this website, including all information, tools, and services available, subject to acceptance of the Terms of Service and the policies outlined here.

By accessing our site and/or making a purchase, you agree to these Terms of Service. If you do not agree, you should not use our services.

These Terms may be updated periodically. Continued use of the site after any modifications constitutes acceptance of the new terms.

2. Compliance with European Regulations

The use of this site is subject to European Union laws, including:

  • General Data Protection Regulation (GDPR - EU 2016/679)
  • Consumer Rights Directive (2011/83/EU and 2019/2161)
  • Online Dispute Resolution (ODR - EU 524/2013)

We are committed to ensuring that your consumer rights are protected under EU law.

3. Personal Data Protection

We comply with GDPR regulations to protect your personal data. By using our services, you consent to the collection and processing of data as described in our Privacy Policy.

Your rights include:
✔ Access, rectification, and deletion of your personal data.
✔ Data portability.
✔ Restriction or objection to processing.
✔ The right to file a complaint with a supervisory authority.

If you need to exercise your rights or have any questions regarding data protection, please contact us at contact@nexiaeyewear.com.

4. Right of Withdrawal & Refunds

Under EU law, consumers have the right to withdraw from online purchases within 14 days, without providing any justification.
At Nexia, we go beyond this requirement and offer an extended withdrawal period of 60 days from the date of receipt of your order.

To exercise this right, please contact us within the applicable timeframe stating your decision.
Refunds will be processed within 14 days after the returned products are received in perfect condition.
Return shipping costs may apply. Please refer to our Returns Policy for full details.

5. Legal Entity Information

This website is operated by: Nexia Eyewear
Registered sole trader in the Grand Duchy of Luxembourg
Business Permit No.: 10189042 / 0
Authorised commercial activity: activités et services commerciaux

Registered business address:
16, rue Jean François Boch
L-1244 Luxembourg
Luxembourg

Email: contact@nexiaeyewear.com

All services and commercial activities are conducted under Luxembourg law.